Site name: Mobil Travel Guide URL: mobiltravelguide.howstuffworks.com/ and www.howstuffworks.com/aboutmtg1.

htm and Background information: Since inventing the Five-Star rating system nearly a halfcentury ago, Mobil Travel Guide has provided travelers with an objective rating for hotels, restaurants, and spas in the United States and Canada. Their goal is to provide ratings and recommendations that you can trust to make the best possible travel decisions.

Exercises:

a. What criteria does Mobil Travel Guide use to rate hotels?

b. Do you feel that the criteria they use is valid or are they rigid and arbitrary? Why?

c. How difficult do you think it would be for a hotel manager to acquire each of the stars?