1 What are business processes? How are they related to information systems?

• Define business processes and describe the role they play in organizations.

• Explain how information technology and information systems enhance business processes.

1++ 2-2 How do systems serve the different management groups and how do systems that link the enterprise improve organizational performance?

• Describe the characteristics of transaction processing systems (TPS) and the roles they play in a business and how do systems that link the enterprise improve organizational performance?
• Describe the characteristics of management information systems (MIS) and explain how MIS differ from TPS and from DSS.
• Describe the characteristics of decisionsupport systems (DSS) and how they benefit businesses.
• Describe the characteristics of executive support systems (ESS) and explain how these systems differ from DSS.
• Explain how enterprise applications improve organizational performance.
• Define enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems and describe their business benefits.
• Explain how intranets and extranets help firms integrate information and business processes.