12-1 What are the different types of decisions and how does the decision-making process work?

How do information systems support the activities of managers and management decision making?

• List and describe the different levels of decision making and decision-making constituencies in organizations. Explain how their decision-making requirements differ.

• Distinguish between an unstructured, semistructured, and structured decision.

• List and describe the stages in decision making.

• Compare the descriptions of managerial behavior in the classical and behavioral models.

• Explain how you can determine the quality of decisions and decision making.