3. If you were an MWEB customer, would you consider MWEB’s response to the security breach to be acceptable? Why or why not? BMWEB, launched in 1997, became South Africa’s leading ISP in 1998. It has established itself as a company that provides a cutting-edge network and service infrastructure and outstanding customer service.

Currently, MWEB’s customer base of 320,000 includes home users; small, medium, and large business customers; and corporate clients. MWEB won the ISP of the Year award at the MyBroadband Conference in Johannesburg in 2010. The award was based on the performance of its various broadband services as well as on customer satisfaction.

Its business division, MWEB Business, was founded in January 1998. MWEB Business prides itself as being a business partner that is perfectly positioned to leverage the power of Web-based technologies in all areas of an organization. MWEB Business helps companies:

• Manage business data in ways that add real value and insight to their operations.

• Integrate existing systems with the Internet so as to close the gap between technology, strategy, and the organization’s bottom line.

• Develop, manage, and maintain solutions that include all aspects of Internet connectivity, Web site development and hosting, broadband and wireless applications, e-commerce, and consulttancy services .

• Manage internal information among employees, as well as among business partners and suppliers.