A-1 Appliance Repair provides in-home service for major brands of household appliances. The company has six trucks staffed by service technicians, which it dispatches based on phone orders. Mark Maddox, owner of A-1, has noted a wide range of charges from his different technicians for similar repair work. He is worried that certain technicians may be performing excess repairs, or that others may be failing to identify problems that should be considered. How could A-1 use data dissemination to improve its service process?