1–2. In the process of benchmarking, a colleague of yours notes that Lincoln Electric, a producer of electric arc welders, has much higher productivity than does your company.

Review Questions who had advanced degrees in math or engineering from the prestigious Grandes Ecoles—the MIT of France. He was noted for working very long hours and had worked his way up in the bank from being a clerk to a trader. One of his primary goals was to have his supervisors recognize his “financial genius.”