1. [From the head of your agency] Ive heard some disturbing rumors about the way you treat...

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1. [From the head of your agency] “I’ve heard some disturbing rumors about the way you treat our clients.”

a. “That’s ridiculous.”

b. “You can’t believe everything you hear.”

c. “Could you please be more specific?”

d. __________________________

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Managing Human Behavior In Public And Nonprofit Organizations

ISBN: 9781506382661

5th Edition

Authors: Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta, Kelly C. Rawlings

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