1. [From the head of your agency] Ive heard some disturbing rumors about the way you treat...
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1. [From the head of your agency] “I’ve heard some disturbing rumors about the way you treat our clients.”
a. “That’s ridiculous.”
b. “You can’t believe everything you hear.”
c. “Could you please be more specific?”
d. __________________________
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Related Book For
Managing Human Behavior In Public And Nonprofit Organizations
ISBN: 9781506382661
5th Edition
Authors: Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta, Kelly C. Rawlings
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