3. If you should be selected for this position, outline some steps you would take to ensure that a new performance-management system will be accepted by its users.

Peak Power, a medium-size hydroelectric power plant near Seattle, Washington, has been having difficulty with its performance-appraisal system. The plant’s present appraisal system has been in existence for about 10 years and was designed by the head of administrative operations, a clerk who had been promoted into the position without any professional training in human resource management. Presently, all operating employees are evaluated once a year by their supervisors, using the following form:
PEAK POWER PERFORMANCE-APPRAISAL FORM General Instructions: Complete the following form either by typing your responses or printing them in ink, and then make three copies. After the employee’s performance has been evaluated by the supervisor and reviewed by higher-level supervision, the employee will be informed of his or her performance rating and will sign all copies of the form indicating that he or she has been so informed. The employee’s signature does not necessarily indicate that he or she agrees with the ratings given. Send one completed form to the human resources office, and allow the employee to keep a copy for his or her files. The other copy is the supervisor’s.