More companies are using a compensation system that incorporates customer satisfaction as a more reasonable formula to
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More companies are using a compensation system that incorporates customer satisfaction as a more reasonable formula to give incentives to employees. Discuss how you would use such a system. What are the potential pitfalls of using incentive payments based only on sales?
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Using a compensation system that incorporates customer satisfaction as a key metric alongside sales can be a strategic approach to aligning employee incentives with longterm business success and custo...View the full answer
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Related Book For 
Managing Human Resources
ISBN: 9781292097152
8th Global Edition
Authors: Luis R Gomez Mejia, David B Balkin, Robert L Cardy
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