Think about the ways you communicate with people in your organisation. What would you say is your optimal approach? What role do face-to-face encounters play in your relationships with colleagues? What technological or collaborative tools do you use for communication and team working? If you use group support systems, how effective are they? For true collaborative working, how can you enhance trust in your dealings with colleagues using group support systems? Given the power of the internet to cover geographical boundaries, how important are face-to-face meetings?