4 Look at the literature dealing with service encounters and think about any dissatisfying and satisfying aspects
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4 Look at the literature dealing with service encounters and think about any dissatisfying and satisfying aspects of service encounters you or your friends have experienced. Based upon these experiences, and the literature, describe the policies you would implement if you were responsible for the service quality management of a retail company?
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Hemstone Ouma
"Hi there! My name is Hemstone Ouma and I am a computer scientist with a strong background in hands-on experience skills such as programming, sofware development and testing to name just a few. I have a degree in computer science from Dedan Kimathi University of Technology and a Masters degree from the University of Nairobi in Business Education. I have spent the past 6 years working in the field, gaining a wide range of skills and knowledge. In my current role as a programmer, I have had the opportunity to work on a variety of projects and have developed a strong understanding of several programming languages such as python, java, C++, C# and Javascript.
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