Critical Thinking sometimes service quality may not meet customers expectations. What problems have you experienced with quality
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Critical Thinking sometimes service quality may not meet customers’ expectations. What problems have you experienced with quality in the delivery of the following services?
a. a haircut
b. a dental visit
c. Computer repairs
d. Your college education What do you think is the reason for the poor quality?
how would you improve the quality of service? Appendix
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Related Book For
Marketing Real People Real Choices
ISBN: 9781292221083
9th Global Edition
Authors: Michael Solomon, Greg Marshall, Elnora Stuart
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