Is it appropriate to use any of the following approaches? If “yes,” how?

Pre-emptive Action

• Prebuttal Offensive Response

• Attack

• Embarrassment

• Shock

• Threat

• Standing firm Defensive Response

• Denial

• Excuse

• Justification

• Reversal Diversionary Response • Concession • Ingratiation • Disassociation • Relabeling Vocal Commiseration • Concern • Condolence • Regret • Apology Rectifying Behavior • Investigation • Corrective action • Restitution • Repentance Deliberate Inaction • Strategic silence • Strategic ambiguity • Strategic inaction