The billing department of a national cable service company is conducting a study of how customers pay

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The billing department of a national cable service company is conducting a study of how customers pay their monthly cable bills. The cable company accepts payment in one of four ways: in person at a local office, by mail, by credit card, or by electronic funds transfer from a bank account. The cable company randomly sampled 400 customers to determine if there is a relationship between the customer’s age and the payment method used. The following sample results were obtained:

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Based on the sample data, can the cable company conclude that there is a relationship between the age of the customer and the payment method used? Conduct the appropriate test at the α = 0.01 level of significance.
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Business Statistics A Decision Making Approach

ISBN: 9780133021844

9th Edition

Authors: David F. Groebner, Patrick W. Shannon, Phillip C. Fry

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