A random work sample of operators taken over a 160-hour work month at Tele-Marketing, Inc., has produced

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A random work sample of operators taken over a 160-hour work month at Tele-Marketing, Inc., has produced the following results. What is the percentage of time spent working?

On phone with customer 858 Idle time 220 Personal time 85 lop25

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Operations Management Sustainability And Supply Chain Management

ISBN: 9781292295039

13th Global Edition

Authors: Jay Heizer, Barry Render, Chuck Munson

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