Houston North Hospital is trying to improve its image by providing a positive experience for its patients
Question:
Houston North Hospital is trying to improve its image by providing a positive experience for its patients and their relatives. Part of the “image” program involves providing tasty, inviting patient meals that are also healthful. A questionnaire accompanies each meal served, asking the patient, among other things, whether he or she is satisfied or unsatisfied with the meal.
A 100-patient sample of the survey results over the past 7 days yielded the following data:
DAY NO. OF UNSATISFIED PATIENTS SAMPLE SIZE 1 24 100 2 22 100 3 8 100 4 15 100 5 10 100 6 26 100 7 17 100 Construct a p-chart that plots the percentage of patients unsatisfied with their meals. Set the control limits to include 99.73%
of the random variation in meal satisfaction. Comment on your results. L 0 1
Step by Step Answer:
Operations Management Sustainability And Supply Chain Management
ISBN: 9781292295039
13th Global Edition
Authors: Jay Heizer, Barry Render, Chuck Munson