1 Human error is a significant source of quality problems. Think through the times that (with hindsight)...

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1 Human error is a significant source of quality problems. Think through the times that (with hindsight) you have made an error and answer the following questions.

(a) How do you think that human error causes quality problems?

(b) What could one do to minimise human error?

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Operations And Process Management

ISBN: 9781292176130

5th Edition

Authors: Nigel Slack; Alistair Brandon-Jones

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