A satellite TV network provider receives calls for technical assistance from customers at its call center. The interarrival time between calls is a random variable and varies between 1 and 5 minutes. The call center has two technical personnel, Tom and Harry, to provide technical assistance to calling customers. As a result of his experience, Tom can provide faster service to customers than Harry can. The probability distributions of arrival times and service times of Tom and Harry are given in the following tables:

1. Conduct a 20-caller simulation study of this call center study.

2. Compute average customer waiting time, average time the customer is in the system, and the average service time of Tom and Harry.

Transcribed Image Text:

Time Between Calls (in 4 minutes) 0.25 0.35 0.15 Probability 0.20 0.05 Tom's Service Time (in minutes) 4. 0.15 0.35 Probability 0.25 0.15 0.10