All of the following make queuing a more positive experience except: (a) entertaining the queue (b) informing

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All of the following make queuing a more positive experience except:

(a) entertaining the queue

(b) informing the queue of the duration of the waiting time

(c) allowing ‘queue jumping’

(d) avoiding solo waiting.

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Operations Management In Context

ISBN: 978-1138455535,978-0750681988

2nd Edition

Authors: Frank Rowbotham , Masoud Azhashemi ,Les Galloway

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