All of the following make queuing a more positive experience except: (a) entertaining the queue (b) informing
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All of the following make queuing a more positive experience except:
(a) entertaining the queue
(b) informing the queue of the duration of the waiting time
(c) allowing ‘queue jumping’
(d) avoiding solo waiting.
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Related Book For
Operations Management In Context
ISBN: 978-1138455535,978-0750681988
2nd Edition
Authors: Frank Rowbotham , Masoud Azhashemi ,Les Galloway
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