Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists
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Experience the Tour de France (ETF) is a specialty travel agent. It arranges vacations for amateur cyclists who want to experience the Tour de France by riding through one or more stages in the race. It has four people who take calls from clients. Each call lasts 30 minutes, on average, with a standard deviation of 60 minutes. A call arrives, on average, every 20 minutes, with a standard deviation of 20. On average, how many minutes does a caller wait before talking to an agent?
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Operations Management
ISBN: 9781260547610
2nd International Edition
Authors: Gerard Cachon, Christian Terwiesch
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