If Melanie adds an additional server at Clean Machine car wash, the service rate changes to an

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If Melanie adds an additional server at Clean Machine car wash, the service rate changes to an average of 16 cars per hour. The customer arrival rate is 10 cars per hour. Melanie has asked you to calculate the following system characteristics:

(a) Average system utilization
(b) Average number of customers in the system
(c) Average number of customers waiting in line

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Operations Management

ISBN: 978-0470325049

4th edition

Authors: R. Dan Reid, Nada R. Sanders

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