Prepare a house of quality for chocolate chip cookie s m a d e in a bakery.

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Prepare a house of quality for chocolate chip cookie s m a d e in a bakery. List what you believe are the three most important customer requirements and the three most relevant technical requirements. Next, indicate by a checkmark which customer requirements and which technical requirements are related. Finally, determine tire target values. No need to fill in the other parts of the house.
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Operations Management

ISBN: 978-0071091428

4th Canadian edition

Authors: William J Stevenson, Mehran Hojati

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