Suppose you have been hired to improve a hospital layout. Choose any nine departments of the hospital, and develop a Muther’s grid for them. Explain your preferences for rating the relationships between departments. For example, if you chose an “A” rating (Absolutely Necessary) for the relationship between the emergency room and the hospital’s front entrance area, explain why.

2. Develop a service blueprint for an automobile service shop. Make sure you identify potential service failure points in your service blueprint.