The clerical employees of an insurance company process claims and the process has an 84% learning rate.

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The clerical employees of an insurance company process claims and the process has an 84% learning rate. The learning in this process reaches a steady state (i.e., no additional learning takes place) after the 50th claim, and the time estimate to process this claim is 22 minutes. What is the time estimate to process the first claim?

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Operations Management Managing Global Supply Chains

ISBN: 978-1506302935

1st edition

Authors: Ray R. Venkataraman, Jeffrey K. Pinto

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