What improvement can you make in the process shown in Figure 2.17? Process: Changing engine oil Subject:

What improvement can you make in the process shown in Figure 2.17?

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Process: Changing engine oil Subject: Mechanic Beginning: Ending: Direct customer arrival Total charges, receive payment Insert Step Append Step Remove Step Activity Operation Transport Inspect Delay Store Summary Number of Steps 7 8 4 1 1 Time (min) 16.50 5.50 5.00 0.70 0.30 Distance (ft) 420