What is electronic service quality (e-SQ)? What four gaps can form between a consumer and an electronic-service

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What is electronic service quality (e-SQ)? What four gaps can form between a consumer and an electronic-service provider?

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Operations Management Managing Global Supply Chains

ISBN: 978-1506302935

1st edition

Authors: Ray R. Venkataraman, Jeffrey K. Pinto

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Question Posted: Nov 29, 2018 07:48 AM

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What is electronic service quality (e-SQ)? What four gaps can form between a consumer and an electronic-service

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Operations Management Managing Global Supply Chains

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