What degree of 24/7 support (i.e., 24 hours per day/ 7 days per week) is the vendor

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What degree of 24/7 support (i.e., 24 hours per day/ 7 days per week) is the vendor willing to support the COTS product? From what country, time zone, and hours of availability;

Internet on-line support and documentation; “live” support” via 800 numbers or “read what is on-line”?

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