With diverse patient populations come language translation issues. Medical interpretation is a challenge facing most health organizations. Medical interpretation and translation services are costly. You are a member of your hospital’s task force challenged to establish customer-focused, costefficient communication programs. Search for the Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care document on the joint commission website (www.jointcommission.org). What recommendations would you make as a member of the task force?