Question: Due to the increase in spam and other nonessential e-mail message (e.g., jokes and chain letters) that employees receive, some claim that reading, processing, and

Due to the increase in spam and other nonessential e-mail message (e.g., jokes and chain letters) that employees receive, some claim that reading, processing, and responding to e-mail messages can drain employee productivity. What can be done to help employees better manage their e-mail communication?

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