When an airline flight attendant engages in self-regulation to display organizationally desired emotions during his interactions with

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When an airline flight attendant engages in self-regulation to display organizationally desired emotions during his interactions with passengers, this is an example of ____________.

(a) emotional labor

(b) emotional contagion

(c) rational commitment

(d) negative affect

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Organizational Behavior

ISBN: 9780470294413

11th Edition

Authors: Dr. Richard N. Osborn, Mary Uhl-Bien, Dr. James G. Hunt, John R. Schermerhorn

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Question Posted: May 31, 2024 03:08 AM

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When an airline flight attendant engages in self-regulation to display organizationally desired emotions during his interactions with

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Organizational Behavior

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