Recall an occasion on which changes in an organization had a powerful emotional impact on you, positive or negative. It could be change in an organization in which you are an employee or customer.

● Write some brief notes that explain your conduct.

● To what extent does your account explain what you said and did in terms of voluntary choices, based on what you normally believe, and to what extent does it explain what you said and did in terms of emotions, experienced as involuntary?