1. What examples of ineffective listening are evident in this dialogue? Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying questions as a guide. These questions and a video of the case study are also available online at your CourseMate for Communication Mosaics.

Over spring break, 20-year-old Josh visits his father. He wants to convince his family to support him in joining a fraternity that has given him a bid. On his second day home, after dinner, Josh decides to broach the topic. His dad is watching the evening news on television when Josh walks into the living room. Josh sits down and opens the conversation.