2. Identify examples of loaded language and ambiguous language. Apply what you’ve learned in this chapter by analyzing the following case study, using the accompanying questions as a guide. These questions and a video of the case study are also available online at your CourseMate for Communication Mosaics.

Bernadette and Celia were assigned to be roommates a month ago when the school year began. Both were initially pleased with the match because they discovered commonalities in their interests and backgrounds. They are both sophomores from small towns, they have similar tastes in music and television programs, and they both like to stay up late and sleep in. Lately, however, Bernadette has been irritated by Celia’s housekeeping—or lack of it!

Celia leaves her clothes lying all over the room. When they cook, Celia often leaves the pans and dishes for hours, and then it’s usually Bernadette who cleans them. Bernadette feels she has to talk to Celia about this problem, but she hasn’t fi gured out how or when to talk. When Celia gets in from classes, Bernadette is sitting on her bed, reading a textbook.