2. Intentionally align your nonverbal messages with your purpose. When nonverbal messages contradict verbal messages, people are

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2. Intentionally align your nonverbal messages with your purpose. When nonverbal messages contradict verbal messages, people are more likely to believe the nonverbal messages, so it is important align your nonverbal messages with your purpose. If you want to be persuasive, use direct eye contact, a serious facial expression, an upright posture, a commanding vocal tone with no vocalized pauses, and professional clothing and grooming. If you want to be supportive and convey empathy, you might use less direct eye contact, a more relaxed facial expression, a softer voice, a nonthreatening touch, and a lean inward toward your partner.

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Communicate

ISBN: 9781305502819

15th Edition

Authors: Kathleen S. Verderber, Deanna D. Sellnow, Rudolph F. Verderber

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