Go to a public space, such as a shopping mall. As unobtrusively as possible, observe when people
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Go to a public space, such as a shopping mall. As unobtrusively as possible, observe when people are angry. What do they seem to be angry about? How long does their expression of anger last? How do they seem to resolve their anger? Are there differences in anger expression because of the gender, age, and/or ethnicity of the people you observe?
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Managing Conflict Through Communication
ISBN: 9780205862139
5th Edition
Authors: Dudley Cahn, Ruth Abigail
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