Imagine that you have to say something potentially facethreatening to a friend. Explain how you could use
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Imagine that you have to say something potentially face‐threatening to a friend. Explain how you could use each of these disclaimers to soften the complaint:
a. hedging
b. cognitive disclaimer
c. credentialing
d. sin license
e. appeal for suspended judgment
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Managing Conflict Through Communication
ISBN: 9780205862139
5th Edition
Authors: Dudley Cahn, Ruth Abigail
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