Read each of the case studies below and answer the following questions.

a. Which cases below illustrate an anger‐in, an anger‐in who is venting anger, an anger‐out, or anger controller?

b. In each case, was the anger managed effectively? If not, identify the “primary emotion” that is being interpreted as anger and explain how anger affected the communication behavior.

c. List suggestions for better managing the anger in those situations that were not handled well.