5. As you listen to the feedback about your Blind area, pay attention to your feelings. Practice...
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5. As you listen to the feedback about your Blind area, pay attention to your feelings. Practice the aspects of empathic listening described in Table M1.2. If you begin to feel defensive, take a deep breath, and ask yourself why the information you are hearing is upsetting you.
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Becoming A Master Manager A Competing Values Approach
ISBN: 9781119710950
6th Edition
Authors: Robert E Quinn, Lynda S St Clair
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