A bank manager notices that by the time customers get to the teller, they seem irritated and
Question:
A bank manager notices that by the time customers get to the teller, they seem irritated and impatient. She wants to investigate the problem further, so she hires you to design a research project to figure out what is bothering the customers. The bank wants three studies:
(a) several focus groups of their customers,
(b) observation using a hidden camera, and
(c) an online survey of 500 customers. Which studies are qualitative, and which are quantitative?
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Related Book For
Question Posted: