If a consumer buys an item through a catalog over the phone with a credit card, is

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If a consumer buys an item through a catalog over the phone with a credit card, is the credit card company a channel member? If the product is delivered by FedEx, is FedEx a channel member? If yes, what flows do they perform?

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Marketing Channels

ISBN: 9780131913462

7th Edition

Authors: Anne Coughlan, Erin Anderson, Louis W Stern, Adel I El Ansary

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