Adam Smith sat at his desk and reflected (ha: it mow exucdy 12 months he had been appointed Charles Gaynor, managing di.•euor af Gaynor Hoteß During tilis time he had Y:yer, used as advtscr. counsellor, internal consultant and therapist. Ee had inves[igated problems. cieveioped esrabiished plinciples and generally contnhutcd TO the decLsion•taking process which took place in mind af his employer, Gaynor. His attention had been attracted by an article he had iren reading. which In order 'o dynamic which is essential progress a

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