From your own experience of a hospitality organisation, answer carefully and fully the 12 questions in Likert's Principle of Supportive Relationships Questionnaire. (Refer back to Figure 11.7, page 425.) (D) Assess to what extent the principle of supportive relationships is applied well and the behaviour of the superior is favourable. Relate actual examples. (i) Highlight negative answers which suggest that the organisation is not functioning as well as it could. Explain fully the actual or likely consequences of these negative answers. (i) Summarise the results of the questionnaire, and share and discuss your answers with colleagues. What overall conclusions do you reach concerning the nature of supportive relationships in the hospitality industry?