You are the marketing manager of a medium-sized chain of restaurants and are considering the use of

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You are the marketing manager of a medium-sized chain of restaurants and are considering the use of a loyalty card to boost retention rates. However, there are a number of other leisure related loyalty cards already launched, none of which seems to stand out. State the factors that you, as the manager, must take into account before making a decision, and give recommendations on the approach that would have most chance of success.

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