9 Many staff in retail operations spend most of their time interacting with customers, not all of...

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9 Many staff in retail operations spend most of their time interacting with customers, not all of whom are always polite. In fact, some can be abusive. How should such operations balance their responsibility to their customers with their responsibility to their staff?

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Operations Management

ISBN: 978-1292408248

10th Edition

Authors: Nigel Slack ,Alistair Brandon-Jones ,Nicola Burgess

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