A conventional method of judging the effectiveness of any process is to assess the quality of its

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A conventional method of judging the effectiveness of any process is to assess the quality of its output, the speed with which it responds, the dependability of its response, its flexibility and its cost/efficiency. How could these aspects of performance be used to judge the effectiveness of a new service innovation process?

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Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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