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Service Operations Management(5th Edition)

Authors:

Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

Free service operations management 5th edition robert johnston ,michael shulver ,nigel slack ,graham clark
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Cover Type:Hardcover
Condition:Used

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Book details

ISBN: 1292064463, 978-1292064468

Book publisher: Pearson

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Book Summary: Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world’s learning company.