An IT infrastructure support group services the IT infrastructure of several clients. In shaping a suitable service
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An IT infrastructure support group services the IT infrastructure of several clients. In shaping a suitable service concept it is aware that, in effect, the group serves two distinct customer groups within its client base – the ‘end users’ who use the IT systems, and the ‘business leaders’ who invest in the technology. How might these two customer groups’ distinct needs be shown in the service concept?
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Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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