Figures 12.19, 12.20 and 12.21 show some measures from the Chilli Airways Balanced Scorecard documentation. The measures
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Figures 12.19, 12.20 and 12.21 show some measures from the Chilli Airways Balanced Scorecard documentation. The measures are associated with the two objectives illustrated above. What concerns might you have about the measures and targets developed?
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ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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