How do you think that the big manufacturers of cars will respond to: (a) the general move

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How do you think that the big manufacturers of cars will respond to:

(a) the general move from products to services; and

(b) changes in vehicle technology?

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Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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