How we perceive a service depends upon our past experiences, our past, our culture, language, beliefs, values,
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How we perceive a service depends upon our past experiences, our past, our culture, language, beliefs, values, interests and assumptions.
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Junaid ahmed
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Related Book For 
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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